At DecluttaKing, we aim to create a safe, fair, and transparent marketplace for all users. While we encourage buyers and sellers to communicate openly and resolve issues amicably, we understand that disputes may sometimes arise. This policy outlines how disputes are handled on our platform.

1. What Qualifies as a Dispute

A dispute may be raised for issues such as:

• Item not received.

• Item significantly not as described.

• Damaged or defective items.

• Payment or refund issues.

2. How to Raise a Dispute

• Disputes must be raised before the seller confirms pickup or within 24 hours after the order was placed, whichever comes first.

• To open a dispute, go to the order details page, click “Raise Dispute”, and provide a clear description of the issue along with photo/video evidence if applicable.

3. Resolution Process

• Initial Review: Our support team will review the submitted evidence and contact both buyer and seller.

• Evidence Submission: Both parties may be required to provide additional proof to support their claims.

• Decision: DecluttaKing will make a final decision based on the evidence, platform policies, and fairness to both parties.

• Outcome: Possible outcomes include a refund, partial refund, replacement, or return of the item (if applicable).

4. Escrow Protection

Funds for all eligible transactions are held in DecluttaKing’s secure escrow system until the buyer confirms pickup or the dispute is resolved.

5. Important Notes

• Disputes raised without sufficient evidence may be declined.

• DecluttaKing’s decision in a dispute is final.

• Buy Now, Pay Later orders cannot be cancelled and are final.