Effective Date: April 1, 2025

1. Introduction

DecluttaKing (“we,” “our,” or “us”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when you access or use our platform and services. It is designed in compliance with applicable laws including the Nigeria Data Protection Regulation (NDPR) and General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

We collect personal data when you register, complete your profile, or use our services. This includes:

• Full name
• Email address
• Phone number
• Residential address
• Date of birth
• Profile photograph

2.2 Identity & Verification Data

For security, fraud prevention, and compliance, we collect sensitive identifiers such as:

• Bank Verification Number (BVN)
• National Identification Number (NIN)
• Government-issued ID (e.g., passport, driver’s license)
• Proof of address (e.g., utility bill)
• Proof of ownership (e.g., receipt of an item purchased previously)
• Selfie image for identity verification

2.3 Transaction Information

We collect data related to your use of the platform, including:

• Listings, purchases, and order history
• Escrow transactions
• Ratings, reviews, and item feedback
• Messages between users

2.4 Usage & Technical Data

We automatically collect technical and behavioral information such as:

• IP address
• Device type and operating system
• Browser type
• Access times and duration
• Pages and features visited

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity and fulfill KYC obligations
• Enable secure transactions and escrow processing
• Deliver customer support and order notifications
• Analyze usage patterns to improve platform features
• Comply with legal and regulatory requirements
• Detect and prevent fraudulent or illegal activities

4. Legal Basis for Processing

We process your personal data based on:

• Consent you provide at the point of data submission
• Contractual necessity to deliver platform services
• Legal obligations related to financial and identity regulations
• Legitimate interest in platform integrity and fraud prevention

5. Sharing Your Information

We do not sell your personal data. We may share it only with:

• Other users, as necessary to complete transactions
• Third-party service providers (e.g., Monnify by Moniepoint) for payments and identity verification
• Regulatory or legal authorities, in compliance with applicable laws
• Technical vendors and infrastructure providers, under confidentiality agreements

6. Data Security

We use industry-standard security measures, including:

• AES-256 encryption for data at rest and in transit
• Secure cloud infrastructure and access controls
• Two-factor authentication and activity logging
• Regular system audits and vulnerability scans

In the unlikely event of a data breach, we will notify affected users and regulators in accordance with legal requirements.

7. Data Retention

We retain your data for as long as:

• Necessary to provide you with our services
• Required by law and financial regulations
• Needed to resolve disputes or enforce our agreements

When no longer needed, your data is securely deleted or anonymized.

8. Your Rights

As a data subject, you are entitled to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Restrict or object to data processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

Contact: privacy@decluttaking.com

9. International Data Transfers

If your data is stored or processed outside Nigeria, we implement appropriate safeguards—such as Standard Contractual Clauses or similar mechanisms to ensure lawful international data transfer.

10. Children’s Privacy

DecluttaKing is not intended for individuals under the age of 18. We do not knowingly collect or retain personal data from children. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to this Policy

We may update this Privacy Policy periodically. If material changes are made, we will notify you through our platform or by email. Your continued use of the platform after changes become effective constitutes your acceptance of the updated policy.

12. Contact Us

Data Protection Officer
DecluttaKing Limited
Email: privacy@decluttaking.com