1. LISTINGS & ACCURACY

• Sellers are required to list items honestly, including condition, defects, and clear photos.
• Buyers are encouraged to review listings carefully before placing an order.
• Before purchasing, buyers should use the question box on the product page to ask the seller any necessary questions. All important details should be clarified before placing an order to avoid cancellation fees or disputes.

Important Notice on Secondhand Items

• Most items on DecluttaKing are secondhand or used. These items may show visible wear and tear depending on age and usage.
• DecluttaKing does not provide warranties for items listed on the platform, as DecluttaKing only facilitates and mediates transactions between buyers and sellers.
• Buyers are responsible for reviewing item details carefully and ensuring the condition meets their expectations before placing an order.
• DecluttaKing does not inspect items before listing, but actively enforces listing rules and dispute resolution.

Secure Purchase Guidelines

To stay protected when buying on DecluttaKing, always follow these guidelines.

• Ask questions from the seller before making any payment
• Do not confirm pickup or release funds if you have not met the seller or received the item
• Always meet the seller at a safe and public location
• Before accepting the item from the seller, carefully inspect the item and review its details on DecluttaKing to ensure it matches the description and meets your needs

Failure to follow these guidelines may affect eligibility for refunds or dispute resolution.

2. PLACING AN ORDER

What Happens When a Buyer Places an Order

Once a buyer places an order:

• Payment is processed through DecluttaKing
• Funds are temporarily held for protection
• The seller is notified immediately
• The order enters the pending pickup confirmation phase.

3. BUYER CANCELLATION WINDOW

Within 24 HRS of placing the order

Buyer Right to Cancel

Buyers may cancel an order within 24 hours of placing it, provided:

• The seller has not marked the item as picked up
• No pickup has been confirmed

Buyer Protection Fee

If a buyer cancels within this window:

• A buyer protection fee of 1% may apply
• The remaining amount is refunded to the buyer wallet

This fee covers order processing and platform protection costs.

4. SELLER RESPONSE TO BUYER CANCELLATION

Within 24 HRS of buyer requesting cancellation

When a buyer submits a cancellation request:

• The seller has 24 hours to accept or decline the request

If the seller accepts:

• The order is cancelled
• Refund is processed according to platform policy

If the seller does not respond within 24 hours:

• DecluttaKing may automatically cancel the order in the buyer’s favor

5. PICKUP AND THE 48 HOUR TRANSACTION WINDOW

Pickup Timeline

Once an order is confirmed:

• The buyer has 48 hours to complete pickup

If Pickup Is Not Completed

If pickup is not completed within 48 hours:

• The order is automatically cancelled
• Funds are refunded to the buyer wallet minus the buyer protection fee of 1%

This rule is automatically enforced by the platform and applies to both parties.

6. ITEM INSPECTION AND PICKUP CONFIRMATION

NOTICE: THIS IS A CRITICAL STEP. FULL FOCUS AND ATTENTION IS RECOMMENDED

Inspection Before Confirmation

Buyers must inspect the item fully before confirming pickup.

• Buyers should verify:
• Item condition
• Functionality
• Accuracy against listing description

Pickup Confirmation and Fund Release

Once a buyer confirms pickup:

• The transaction is considered completed
• Funds are immediately released to the seller
• DecluttaKing no longer holds the payment

This action is final and cannot be reversed.

7. NO REFUNDS OR DISPUTES AFTER PICKUP CONFIRMATION

After pickup is confirmed:

• Refunds are not available
• Returns are not supported
• Disputes cannot be opened

This is because:

• DecluttaKing does not own the item
• DecluttaKing does not take custody of items
• Sellers may relocate or become unreachable after sale

Buyers must complete all verification before confirming pickup.

8. SELLER PAYOUT TIMELINE

Seller payouts occur immediately after:

• Buyer confirms pickup

Once funds are released, DecluttaKing cannot reverse the transaction.

9. ACCOUNTABILITY AND FAIR USE

Buyer Responsibilities

Buyers must:

• Inspect items before confirming pickup
• Confirm pickup only after receiving the item
• Understand that confirmation finalizes the transaction

Confirming pickup without inspection may result in loss of platform support.

Seller Responsibilities

Sellers must:

• Provide accurate listings
• Allow buyers adequate time to inspect items
• Avoid pressuring buyers to confirm pickup prematurely

Misrepresentation may result in seller sanctions or account suspension.

10. DECLUTTAKING’S ROLE

DecluttaKing is a digital marketplace that:

• Facilitates payments
• Provides structured transaction timelines
• Enforces marketplace rules

DecluttaKing does not:

• Own listed items
• Hold items in custody
• Guarantee post pickup outcomes

11. NEED HELP?

Buyers and sellers can:

• Communicate through platform messaging
• Contact support via the in-app Help Center, website or social media handles before pickup confirmation

Support is available to help resolve issues within 24 hours before pickup is confirmed.